Karachi, Pakistan/
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03

Product & Delivery

I own the scope, the direction and the quality of software builds, and take them through go-live with the development team and DevOps.

What it covers
01Product ownership and scoping

Product owner on a twelve-month platform: web and mobile apps for customers and staff, a management dashboard and a full data migration.

02CRM design

Account-planning and forecasting structures across Salesforce, HubSpot, Zoho and GoHighLevel, plus an AI-assisted pipeline workflow I built with generative AI.

03Integrations

SEON fraud detection, identity verification and AML screening for a gaming platform, with fraud claims down by more than 80%.

04Launches and training

Multi-location go-lives with client staff trained on the day.

(Product & Delivery)

I own the product, from scope to scale

I can scope the work, set the product limits and direct the UI and UX before a developer starts.

On the investment platform I was product owner for the customer and staff apps, the dashboard and the migration.

I work closely with the developers and DevOps who build and ship the work, from scoping through go-live. The one build that is entirely mine is the CRM pipeline workflow my own team uses every day, made with generative AI. The products I own in Pakistan, on the Pakistan page, are where I practise the same role.

(Questions)

Product & Delivery, answered.

Yes. I hold a mechatronics engineering degree and a Harvard CS50 certificate, I am registered with the Pakistan Engineering Council, and I scope with the developers and DevOps every week.

I own the scope, the product limits, the UI and UX direction and the quality. I work closely with the development team and DevOps, who build and ship the large platforms. The one build that is entirely mine is the AI-assisted CRM pipeline, made with generative AI.

A platform for a US investment firm, fraud and AML controls for a gaming client, and an AI-assisted forecasting workflow for my own team. Each has a case study.

Carefully, and sometimes by hand. On the investment platform it was the hardest part of the project, and I did it myself.

Salesforce, HubSpot, Zoho and GoHighLevel.

Related work
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Leadership & Ops