Karachi, Pakistan/
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04

Leadership & Ops

I lead a client-facing team of up to six, own its P&L and coach it with scorecards and regular reviews.

What it covers
01Team leadership

A team of up to six, with quarterly and six-month reviews.

02Hiring and coaching

An Account Manager I hired and trained became Assistant Vice President, and a second now reports through that role.

03Scorecards

Lead response time, proposal-to-negotiation progression, conversion, closing amount and average sale value.

04P&L and forecasting

I own the team P&L, with forecasting and reporting built into the CRM and the AI-assisted pipeline workflow.

(Leadership & Ops)

I lead with the numbers in front of the team

My team works from scorecards, not hunches.

I started in operations, running teams on the ground, long before I led a sales team.

I still run the team the same way: clear measures, regular reviews and a forecast everyone can see.

(Questions)

Leadership & Ops, answered.

Up to six people at once.

On scorecards: lead response time, proposal-to-negotiation progression, conversion, closing amount and average sale value.

By hiring for fit, training in the role and reviewing every quarter and every six months. One Account Manager I trained became Assistant Vice President.

I began my career as an operations manager running brand-activation teams, from 2013 to 2016.

I was elected President of the SZABIST Student Council, representing more than 3,000 students.

Related work
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Sales & Accounts